Refund policy

Last updated: 30 September 2026

The Happy Fryer sells digital products only. Every item in our store is a downloadable PDF ebook delivered by email. Nothing is posted to you, so there is nothing to send back.

Our 30-day money-back guarantee

Every purchase is covered by a 30-day money-back guarantee. If you are not happy with your ebooks for any reason, email us within 30 days of your order date and we will refund you in full.

No reason needed. You don't have to explain why.
Nothing to send back. You don't need to return anything or prove you have deleted it.
A full refund of what you paid for the item.
No fees or deductions.

This guarantee is voluntary and is given on top of your rights under New Zealand's Consumer Guarantees Act 1993. It does not replace or reduce them.

What the guarantee covers

Every product in our store: single books, packs and bundles.
Extras you accept after checkout (for example, an extra guide offered on the order confirmation page). Each extra has the same 30-day guarantee, counted from the date you bought it. You can ask for a refund on an extra on its own and keep the rest of your order, or refund the whole order.

A pack or bundle is refunded as one item, at the price you actually paid for it.

Your rights under the Consumer Guarantees Act

Under New Zealand's Consumer Guarantees Act 1993 (CGA), digital content such as our ebooks must be of acceptable quality, fit for its purpose, and match its description. You can't waive these rights, and nothing we say here limits them. If a file is faulty, incomplete, won't open or isn't what we described, you can ask us to repair it (for example, send you a working copy), replace it, or refund you. We will do this at any time where the CGA requires it, including after the 30 days.

How to request a refund

Email support@thehappyfryer.co.nz with:

the email address you used at checkout, and
your order number (it's in your confirmation email).

A real person replies within 2 business days. We issue refunds within a reasonable time, usually within 14 days of your request, to your original payment method. Your bank or card provider may take a few more business days to show it on your statement; that timing is set by them, not by us. We will email you when the refund has been issued.

After the 30 days

After 30 days our voluntary guarantee ends. Your rights under the Consumer Guarantees Act still apply: if a file is faulty, or you never received it, we will fix it, replace it or refund you.

Download or delivery problems

If your download email didn't arrive or a link doesn't work, check your spam, junk and promotions folders, then contact us. We'll resend your files straight away. You will never lose access to something you paid for because of a delivery problem.

Please contact us before disputing a payment

If something is wrong with your order, please email us first. We can almost always refund you faster than a card dispute. Disputing a payment does not affect your legal rights, but if you open a dispute we will share your order and delivery records with your card provider so it can decide the case. If you have already received a refund from us, please don't also dispute the same payment.